How do I get cash out of my account?

You can withdraw cash from an ATM using your card and PIN. We will charge you 75p per withdrawal and some ATM operators may add an extra fee for each withdrawal. You can also get cashback, free of charge, at most supermarkets.

Where can I use my credEcardplus?

You can use your credEcardplus card wherever you see the Visa acceptance mark, including shops, restaurants, online and for telephone or tv shopping. You can withdraw cash at ATMs and request cashback at most supermarkets. Please see fees page for information on charges.

How do I know when someone has put money on my card?

You can set up e-mail and / or SMS alerts to advise you when you have received a payment into your account. These alerts are instant, you will receive them as soon as funds are received.

Can I pay my utility bills using my credEcardplus e-account?

Yes, you can pay individual bills and, if your utility provider accepts Standing Order payments then you can set this up to make regular payments from your e-account. You cannot set up Direct Debits on your credEcardplus account.

How do I retrieve my PIN?

To retrieve your PIN you need to telephone 0844 412 1717 (calls cost 5.105p per minute plus network extras), choose option 2 and follow the instructions.