How do I contact you?

You can contact us by email at or 0844 412 1717 (calls cost 5.105p per minute plus network extras) between 8:00am-8:00pm Monday to Friday & 8:00am-4:00pm on Saturday (excluding public holidays). You can also write to us at credEcardplus, Navigation House, Belmont Wharf, Skipton, North Yorkshire BD23 1RL

How do I close my credEcardplus account?

You can cancel your card up to 14 days from the date you purchase it without incurring any penalty or charge. Your card is valid for 36 months but you can cancel at any time by calling customer services (please see fees page for cancellation charges).

Do I need to inform you of changes to my personal details?

Yes, please let us know as soon as possible if you change name, address, telephone number, mobile number or e-mail address. You can do this by logging into your e-account and updating your personal details or by telephoning our customer services team. Evidence of a name change is required (e.g. marriage licence).

What if my card is lost or stolen?

If you lose your card or it is stolen, or you suspect that your PIN or password is known to an unauthorised person, you must tell us immediately either by logging on to your e-account to notify us or by calling us on 01756 693 275. Your Prepaid Card will immediately be cancelled and we will arrange for a new card to be sent to you. There is a £5.00 charge for reissuing the card and PIN. If you subsequently find the card, please don’t use it – cut it in half through the signature box, magnetic strip and CHIP.

Will I receive interest if my account is in credit?

No, you will not earn interest on your account balance.