I’m not sure I have received the correct Cashback Rebate to my card
All calculations are automated so if there is an issue please email us at: email@example.com
or call us on 0844 412 1717* and we’ll do our best to sort it for you.
Why is my Cashback Rebate given a month in arrears?
On the 28th of each month we calculate how much you have spent on your card from our partner retailers up to 24th of the month. The percentage rebate is then transferred to your card on the 28th of the next month. This ensures that you receive the correct funds to your card on the same date each month.
For information on Online Rewards cashback rebates, see the Online Rewards section below.
Can I remove my Cashback Rebate via an ATM?
Yes, once the funds have been transferred to your card you can do whatever you want with them. All transactions will bear exactly the same fees as any credEcardplus transaction.
Can I earn a Cashback Rebate when I buy petrol at ASDA?
Your credEcardplus can be used at ASDA Petrol Stations when you pay at a kiosk and you can earn a Cashback Rebate in the normal way. However you can’t use your credEcardplus at pay at pumps
Will the retailers on the scheme ever change?
Yes, we are continually working to add retailers to the scheme so that our cardholders get best value every time they use their credEcardplus prepaid Visa card. Retailers can also be removed from a scheme. You will find the most up-to-date list on our website.
I have 2 cards on my account, do we both receive credEcardplus rewards?
Payment for the rewards earned on both cards will be received onto your account for both cards to access.
Where will I find the terms and conditions of credEcardplus rewards?
What is the % Cash Rebate I get from each retailer?
All %’s are shown within your account portal. Please login into your account.
Who is JAM?
Delivered by JAM is the brand used by Intelligent Card Solutions Ltd and our partner who delivers credEcardplus rewards.
What do I need to do to join credEcardplus Online Rewards?
All you need to do is log in to your credEcardplus account and click the rewards button – you will then be taken to the rewards website.
How do I get discounts?
Your online discounts come in a couple of forms which you’ll see in the offer’s description. You can save by entering the special discount code provided once you’ve linked through to the retailer’s online store and you can also use offer links that have the discount applied automatically.
Can I earn Cashback with Online Rewards?
Yes, many of our online partners offer cashback on their products and services. You could get a fixed amount paid back or even a percentage of your purchases dependant on the retailer, just follow the instructions on the offer page and shop online as usual. The cashback amount will soon be displayed in your Online Rewards account.
Can I see the Cashback earned within my Online Rewards account?
Yes, when you make a purchase using the links from the Online Rewards website, the cashback you have earned will be added to the ‘my cashback’ section in your Online Rewards account.
Depending on the merchant, reporting can take between 24 hours to two weeks before appearing in your account.
How do I get the funds made from Cashback with Online Rewards?
Your cashback rebate will be transferred directly into your credEcardplus account every 3 months (January, April, July and October).
Where will I find the terms and conditions for credEcardplus Online Rewards?
They are located within your credEcardplus account, just log in to your account and go to the rewards page.