If you lose your card or it is stolen, or you suspect that your PIN or password is known to an unauthorised person, you must tell us immediately either by logging on to your e-account to notify us or by calling us on 01756 693 275. Your Prepaid Card will immediately be cancelled and we will arrange for a new card to be sent to you. There is a £5.00 charge for reissuing the card and PIN. If you subsequently find the card, please don’t use it – cut it in half through the signature box, magnetic strip and CHIP.

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